Welcome to Motorcycle Gear Shop’s FAQ section! As fellow riders, we understand you might have questions before hitting the road with our gear. Below you’ll find answers to common queries about our products, shipping, returns and more.
About Our Shop
What kind of products does Motorcycle Gear Shop specialize in?
We’re passionate about everything motorcycle-related! Our shop offers premium riding gear, bike parts and accessories across categories including:
- Protective gear (helmets, boots, armored jackets)
- Performance parts (exhaust systems, engine components)
- Bike customization (fairings, body kits)
- Riding apparel (base layers, casual riding clothing)
- Technical equipment (electronics, dash components)
Product Questions
How do I choose the right size for riding gear?
Each product page includes detailed sizing charts specific to that item. For helmets, we recommend measuring your head circumference and comparing with our sizing guide. When in doubt between sizes, we suggest sizing up for comfort with base layers and down for protective gear to ensure proper fit. Our support team can provide personalized recommendations if you email [email protected] with your measurements.
Are your products compatible with all motorcycle models?
Compatibility varies by product. Parts like exhaust systems and fairings are model-specific – check the “Fitment” section on product pages. Universal items (helmets, gloves, etc.) work across bikes. When in doubt, contact us with your bike’s make/model/year for confirmation before ordering.
Ordering & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure checkout. All transactions are encrypted for your protection. We don’t store payment information after processing.
Why was my payment declined?
Common reasons include: insufficient funds, incorrect CVV code, billing address mismatch, or your bank’s fraud prevention measures. Try again or contact your card issuer. International customers: ensure your card allows overseas transactions.
Shipping & Delivery
What are my shipping options?
We offer two rider-optimized services:
- Standard Express ($12.95): DHL/FedEx delivery in 10-15 business days with full tracking – ideal for urgent gear needs
- Free Standard Shipping: EMS delivery in 15-25 business days for orders over $50 – perfect for non-urgent purchases
Why hasn’t my order arrived within the estimated timeframe?
While we dispatch quickly, final delivery depends on customs processing in your country (which we can’t control). Most delays occur at this stage. Rest assured we include all required documentation to expedite clearance. You can track your package using the link provided in your shipping confirmation email.
Do you ship to my country?
We ship globally except certain Asian regions and remote areas. During checkout, simply enter your address to confirm availability. Need clarification? Email our rider support team with your location for verification.
Returns & Exchanges
What’s your return policy?
We offer a 15-day no-hassle return window from delivery date. Items must be unused, in original packaging with tags attached. Simply email us to initiate the process – no complicated forms! Note: return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
How long do refunds take to process?
Once we receive and inspect your return, refunds process within 3-5 business days. Your bank may take additional 2-5 days to post the credit. You’ll receive email confirmation at each step.
Technical Support
I need help installing a part – can you assist?
Absolutely! Our Nashville-based team includes experienced mechanics. Email [email protected] with:
- Your order number
- Specific installation questions
- Photos if applicable
Still have questions? Our rider support team is ready to help at [email protected]. We typically respond within 24 hours (except weekends).
Ride safe and see you on the road!
– The Motorcycle Gear Shop Team