At Motorcycle Gear Shop, we’re riders just like you, and we understand the importance of getting your gear quickly and having the flexibility to make changes if needed. Below you’ll find our straightforward shipping and returns policies designed with your riding lifestyle in mind.
Shipping Information
Order Processing Time
We get your gear ready to ride in 1-2 business days after receiving your order. During peak seasons, processing may take slightly longer, but we’ll keep you updated.
Shipping Methods & Delivery Times
We offer two shipping options to meet your needs:
- Standard Shipping ($12.95) – Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
- Free Shipping – Available on orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch
Note: Delivery times are estimates and may vary based on destination and customs processing. We currently ship worldwide except to certain Asian countries and remote locations.
International Shipping
For our global riders:
- You may be responsible for customs fees, duties, or taxes
- Please check your country’s import regulations before ordering
- We recommend choosing trackable shipping methods
Returns & Exchanges
We stand by our products like you stand by your bike. Our hassle-free return policy gives you 15 days from the date of delivery to return or exchange items.
Non-Returnable Items
For safety and hygiene reasons, these items cannot be returned unless defective:
- Eyewear with opened packages
- Filters (from Air & Fuel category)
- Base & Mid Layers with removed tags
- Custom or special order items
Return Process
Follow these simple steps to return or exchange an item:
-
Initiate Your Return/Exchange
Email our customer service at [email protected] within 15 days of receiving your order with:- Subject line: “Return/Exchange Request: Order #[Your Order Number]”
- Product names and SKUs (if available)
- Reason for return/exchange
- Your preferred resolution (refund or exchange details)
-
Receive Your RMA Number
We’ll respond within 24 hours with:- Return Merchandise Authorization (RMA) number
- Return shipping instructions
- Prepaid return label (for defective items only)
- Package and Ship Your Return
Securely pack items with all original packaging and tags. Include a copy of your order confirmation and ship to: Motorcycle Gear Shop Returns
561 Russell Street
NASHVILLE, US 44661 - Processing Your Return
Once received, we’ll inspect your items and process within 3-5 business days. You’ll receive email confirmation when complete.
Refund Information
Your refund will be issued to your original payment method:
- Credit/debit cards (Visa, MasterCard, JCB): 3-10 business days
- PayPal: 3-5 business days
Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.
Exchange Process
For exchanges, follow the same return process above and specify your replacement item. We’ll ship your new item once the return is received. Expedited shipping is available for exchanges at additional cost.
Defective or Incorrect Items
If you receive a defective item or wrong product, contact us immediately at [email protected]. We’ll provide a prepaid return label and expedite your replacement.
International Returns
For riders outside the U.S.:
- You’re responsible for return shipping costs
- Customs fees/duties are non-refundable
- Always use a trackable shipping method
Need Help?
Our customer service team is ready to assist with any questions about shipping or returns. Email us at [email protected].
Ride safe, shop with confidence.
The Motorcycle Gear Shop Team